Selected project examples

Optimization of investment processing


Due to the significant increase in investments in the area of plants (water catchment/processing and wastewater treatment), a new structure and process organization for the planning/construction division had to be developed for the largest German water supplier and wastewater disposal company. For this, FMC analyzed the structures, processes, depth of added value, tools and the understanding of roles in the status quo and derived a corresponding target picture. In the process, the area was prepared for a higher level of outsourcing and existing inefficiencies were eliminated. A medium-term personnel concept was derived with the help of benchmarking and an HOAI analysis, taking into account an appropriate depth of added value, demographic change and the long-term securing of specialist know-how. In addition, the project management, the necessary roles, legitimations and the interfaces to other areas were defined. The project was accompanied by professional change management. Finally, the implementation of the measures was supported and the employees were trained.

Fichtner services

  • Organizational development
  • Role model/understanding of the roles
  • Benchmarking
  • Value creation strategy (make-or-buy)
  • Staffing
  • Personnel concept / competency model
  • Process analysis and optimization
  • Implementation roadmap
  • Implementation support
  • Change management



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